Privacy Policy

SymStor Limited respects the privacy of our customers, business partners, and other visitors to our websites who may choose to provide personal information. We recognise the need for appropriate protections and management of personal information that you provide to us. This Privacy Statement will assist you to understand what types of information we may collect, how that information may be used, and with whom the information may be shared.


This Privacy Statement applies to data collected by SymStor through its web site.

What Personal Information does SymStor Collect?

On SymStor’s web site you can request information, subscribe to marketing or support materials, download software and respond to promotional campaigns. SymStor will collect personal information from you for these purposes. Personal information for purposes of this Privacy Statement is information that identifies or can identify a specific individual. SymStor may collect information about individuals such as their name, address, telephone number or email address and contact preferences.

SymStor does not collect personal information when you visit SymStor’s web site unless you choose to provide it to SymStor.

How does SymStor use Personal Information?

SymStor will use personal information to provide customers and business partners with information and services and to help us better understand your needs and interests. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes or to send promotional mailings to inform you of other products or services available.

SymStor’s website may provide on-line newsgroups, chat forums and blogs for our users. Any information that you disclose in these forums becomes public information, which could be read, collected or used by other users to send you unsolicited messages. You should exercise caution when deciding to disclose your personal information. SymStor’s website may also provide for “Live Chat” wherein SymStor personnel can monitor the user’s areas of interest in the web site and engage in instant messaging with the user to provide additional information or answer any questions. By posting in our newsgroups and using “Live Chat” you expressly consent to these uses of your information. We are not responsible for the personally identifiable information you choose to submit in these forums. For testimonials, we provide a choice as to whether a user posts his or her personal information along with the testimonial.

In accordance with applicable law, personal information collected on SymStor’s website may be transferred, stored and processed in the United Kingdom or any other country in which SymStor maintains facilities, even if the level of data privacy required is less than that required by the European Union or under Safe Harbour. By entering your personal data, you consent to worldwide processing of your personal information.

In addition, we may use aggregate demographic information to improve our website, but that information is not personally identifiable.

With whom does SymStor Share Personal Information?

SymStor contracts with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. Examples of such services provided on our behalf are the delivery of mailings, hosting websites and planning events. SymStor may share personal information with its service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers’ business needs. In these instances, you will not have the opportunity to opt out of having your information shared with these third party providers and suppliers, and they may contact you directly regarding such products or services.

Third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Statement. They are required to keep confidential and secure the personal information received from SymStor and may not use it for any purpose other than as originally intended. However, unless otherwise dictated by law or agreement, SymStor is not responsible for any improper use by such parties.

We may also disclose personal information and the content of communications in order to: (a) comply with the law or respond to lawful requests or legal process; or (b) act in good faith to protect the rights or property of our business, employees, suppliers or customers.

Some SymStor services may be co-branded and offered in conjunction with another company. If you register for or use such services, both SymStor and the other company may receive information collected in conjunction with the co-branded services.

Unless permitted by relevant laws, or you have provided consent, SymStor will not share, sell, trade or lease your personal information to others, except as provided in this Privacy Statement.

Choice and Access

SymStor does not require that customers, business partners or non-employee visitors to SymStor websites provide SymStor with personal information. The decision to provide personal information is voluntary. If you do not provide the personal information requested, however, you may not be able to proceed with the activity or receive the benefit for which the personal information is being requested.

You can always unsubscribe or choose not to receive promotional information from us by following the specific instructions in the email you receive or by notifying us via the appropriate method below depending on which site is at issue. It may take a reasonable period of time to process your request, no longer than 30 days for direct mail and telephone promotions and 10 business days for e-mail promotions. In countries where required by law, SymStor will offer you the opportunity to opt in before promotional materials are sent to you. This will not apply to the receipt of mandatory service communications that are considered part of certain SymStor services, which you may receive periodically unless you cancel the service.

SymStor strives to keep your personal information accurate. We have implemented technology, management processes and policies to maintain data integrity. We will provide you with access to your information when reasonable, or in accordance with relevant laws, including making reasonable effort to provide you with online access and the opportunity to change your information. To protect your privacy and security, we will take steps to verify your identity before granting access or making changes to your data. Requests to delete personal information are subject to any applicable legal and ethical reporting or document retention obligations. To access and/or correct information, you can do so online or notify us via the appropriate method below depending on which site is at issue.

Security of Personal Information

SymStor is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, SymStor employs industry-standard physical and logical access controls that change in response to the changing regulatory and threat environments including Internet firewalls, intrusion detection, anti-virus protection, and network monitoring, and, where appropriate, Secure Socket Layer (SSL) or similarly encrypted browsers. If a password is used to help protect your accounts and personal information, it is your responsibility to keep your password confidential.

Display of Advertising

As is true of most web sites, SymStor collects and/or logs Internet Protocol addresses, Internet domain names, the web browser and operating system used to access the SymStor web site, the files visited, the time spent in each file, and the time and date of each visit. SymStor collects these through the use of log files and web beacons.

SymStor uses the services of a third party vendor to help us measure the effectiveness of our advertising and how visitors use the site. To do this, we use Web beacons and cookies provided by this vendor on this site. The type of information we collect includes the pages visited, navigation patterns, etc. This information helps us learn things such as what product information is of most interest to our customers, and what kinds of offers our customers like to see. These third party tracking devices only collect data in the aggregate. Although the vendor logs the information coming from our site on our behalf, SymStor controls how that data may and may not be used.

Links to Non-SymStor Web Sites and Third Parties

The SymStor web site may provide links to third-party web sites for your convenience and information. If you access those links, you will leave the SymStor web site. SymStor does not control those sites or their privacy practices, which may differ from SymStor’s. We do not endorse or make any representations about third party web sites. The personal data you choose to give to unrelated third parties is not covered by the SymStor Privacy Statement. We encourage you to review the privacy policy of any company before submitting your personal information.

Enforcement of this Privacy Statement

If you have questions regarding our compliance with this Privacy Statement you should first contact us by making a written submission to SymStor at 3 Commerce Park, Theale, Reading, Berkshire RG7 4AB.

Changes to this Statement

SymStor will review and update this Statement periodically, and will note the date of its most recent revision above. If we make material changes to this Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. Should we undergo any sort of corporate reorganization in the future, you agree that we may provide your information to the resulting entity in which case we will follow these Change procedures. We encourage you to review this Privacy Statement frequently to be informed of how SymStor is protecting your information.

Contact Us

3 Commerce Park
Brunel Road

Switchboard: 0118 324 1300
Facsimile: 0118 324 1310

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